Today many experts agree that the Covid-19 pandemic is bound to deeply change the way we work and do business in the future.

The lockdown phase, with all its restrictions, has given a new impulse to the digital growth of many countries. For many companies, the possibility to adopt innovative business models, new solutions, and digital channels on which to continue to provide products and services soon became urgent.

Companies that had already invested in the digitization of business and sales processes have suffered fewer negative repercussions. Add to this advantage the benefits already obtained in terms of user experience, flexibility, cost containment, and efficiency.

As for digital innovation, banks represent a model, especially in verifying the identity of new online customers, a crucial process when operating on digital channels.

However, not all banks, like many companies operating in different markets, have reached full maturity in terms of digitization. Some obstacles remain on the road to digital maturity. Read more here.